1. Introduction
FutureLink Technologies (“FLT,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Security Statement outlines how we collect, use, store, and protect your data in compliance with applicable laws, including the Data Protection and Privacy Act of Uganda.
2. Information We Collect
We may collect the following types of personal data:
- Personal identification details (name, contact information, national ID/passport
details, etc.) - Financial and transactional data
- Employment details (for employees and applicants)
- Digital identifiers such as IP addresses and device information
- Other information required to provide our services
3. How We Collect Your Data
We collect personal data through:
- Direct interactions (e.g., filling out forms, customer support inquiries)
- Automated technologies (e.g., cookies, system logs)
- Third parties such as financial institutions and service providers
4. Consent
We always require your consent before collecting,processing, or sharing your personal data. By using our services, you explicitly agree to the terms outlined in this Privacy and Security Statement. Where required by law, we will obtain explicit consent before
processing sensitive personal data. You may withdraw your consent at any time by contacting us, but this may affect our ability to provide certain services to you.
5. How We Use Your Information
Your personal data is used for the following purposes:
- To provide and manage our services
- To comply with legal and regulatory obligations
- To improve our products and customer experience
- To communicate important updates and service notifications
- To prevent fraud and ensure security
6. Data Sharing and Disclosure
We may share your data with:
- Regulatory authorities as required by law
- Third-party service providers assisting in our operations
- Affiliates and partners, where necessary, to provide services
- Law enforcement agencies in cases of fraud or security threats
We do not sell or rent your personal data to third parties.
7. Data Security
We implement robust security measures to safeguard your data, including:
- Encryption of sensitive data
- Access control mechanisms
- Regular security audits and monitoring
- Compliance with industry best practices for cybersecurity
8. Data Retention
We retain personal data only for as long as necessary to fulfill legal, regulatory, and operational requirements. When data is no longer needed, it is securely deleted or anonymized.
9. Your Rights You have the right to:
- Access and request a copy of your personal data
- Correct inaccurate or incomplete information
- Withdraw consent where applicable
- Request deletion of your personal data, subject to legal requirements
10. Data Breaches and Incident Response
In the event of a data breach, we have established procedures to:
- Assess and contain the breach
- Notify affected individuals where required
- Report significant breaches to regulatory authorities
- Implement corrective measures to prevent future incidents
11. Cookies and Online Tracking
Our website may use cookies and similar technologies to enhance user experience. You can manage cookie preferences through your browser settings.
12. Changes to This Statement
We may update this Privacy and Security Statement from time to time. Significant changes will be communicated through our website or other appropriate channels.
13. Contact Information For inquiries or to exercise your data rights, contact us at:
-
Joab BaryayakaData Protection Officer. Email: [email protected].
-
FutureLink TechnologiesPlot 97 Bukoto Street, Kampala, Uganda P.O. Box 75408 Kampala. Email: [email protected] Phone: +256 312316900 | +256 393238278
14. Escalation of Unresolved Issues
If you have engaged with us and feel that your concerns have not been satisfactorily addressed, you have the right to escalate your complaint to the Personal Data Protection Office.
You can file a formal complaint at https://www.pdpo.go.ug/file-complaint. Alternatively, you may contact the regulatory authority directly:
- National Information Technology Authority
Palm Courts, Plot 7A Lugogo By-Pass
Email: [email protected]
This statement is effective as of [Date] and supersedes any prior versions.