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MSACCO Privacy Policy

1.0 Introduction

Thank you for choosing MSACCO App where you are able to access and choose the most  relevant and affordable financial services. This Privacy Policy explains how we collect, use, and disclose personal information when you use our App. Protecting your privacy and ensuring the security of your personal information is of utmost importance to us. By using the MSACCO App, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. 

2.0 Agreement to policy

By downloading the MSACCO App. on your mobile device, you consent to this Policy which includes your consent to disclose and use information about you in the manner detailed in this Policy.

3.0 Information that We Collect

3.1. Personal Information: When you use MSACCO, we may collect personal information, such as your name, contact information, financial information, account details, and other information necessary to provide you with the relevant financial services.

3.2. Device Information: In order to improve your user exeprience, we may collect information about the device you use to access MSACCO, including your device type, operating system, unique device identifiers, mobile network information, and IP address.

3.3. Usage Information: We may collect information about how you use the app, including your interactions with the App, log files, error logs, and other usage data, only for the purpose of improving your user experience, and development of relevant services.

3.4. Location Information: With your consent, we may collect your precise location information to provide location-based services, such as finding nearby SACCOs/MFIs. You can control location tracking through your device settings.

4.0 How We Use Your Information

4.1. Providing Services: We use your personal information to provide you with financial services, process transactions, authenticate your identity, credit scoring, and manage your accounts. This includes sending you transaction notifications, updates, and other service-related communications.

4.2. Improving App Performance: We may use the collected information to monitor and analyze App usage patterns, identify and fix technical issues, and improve the functionality and performance of the App.

4.3. Customization: We may use your information to personalize your App experience, such as displaying relevant offers, promotions, or tailored content based on your preferences and usage patterns.

4.4. Security and Fraud Prevention: We use your information to enhance the security of our App and protect against unauthorized access, fraud, or other illegal activities. This may include monitoring your account for suspicious behavior or verifying your identity.

4.5. Legal Compliance: We may use and disclose your information as required by applicable laws, regulations, or legal processes, including responding to lawful requests and protecting our rights and interests.

5.0 Information Sharing and Disclosure

5.1. Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our App, delivering services, and conducting business activities. In particular, we share information gathered with licensed Credit Reference Bureaus with whom we have a formal working relationship. This is done for the sole purpose of generating a credit score report for our subscribers. These service providers are obligated to maintain the confidentiality and security of your information.

5.2. Business Partners: With your consent, we may share your information with our trusted business partners to offer you additional products, services, or promotional offers that may be of interest to you. You can opt-out of receiving such communications at any time.

5.3. Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable government requests.

5.4. Merger or Acquisition: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will ensure that the receiving party agrees to protect your information consistent with this Privacy Policy.

6.0 Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and taking appropriate measures to secure your device and account.

7.0 Questions and Concerns

If you have any questions about this Policy or our privacy practices, please contact our Telephone +256 312 316900 OR email msacco@fltug.com

8.0 Policy Updates and Effective Date

This Policy is subject to change and any changes to this Policy will become effective when posted on this application. Your use of the application following these changes means you accept the revised Policy.

Effective Date: 2nd September 2022

Our Awards: First African company to win the Global SME Finance Platinum Award for Product Innovation of the year 2022